Core
Managed Services: |
| |
Average
Competing
Dedicated |
Average
Competing Managed |
All Reseller
Managed |
| Hardware Support |
Yes |
Yes |
Yes |
Free Reboots |
Yes |
Yes |
Yes |
Free OS Reinstall |
Rarely |
Varies |
Yes |
Direct 24/7 Level 3 Staff |
Rarely |
Rarely |
Yes |
Hardware Replacement |
Rarely |
Varies |
Yes |
|
|
| Software
Level Management: |
Operating System Updates |
None |
Per Request |
Proactive |
Application Security Updates |
None |
Per Request |
Proactive |
Control Panel Updates |
None |
Per Request |
Proactive |
Service Monitoring |
None |
Yes |
Yes |
Failed Service Restart/Repair |
None |
None |
Yes |
Best Effort Third Party Application
Support |
None |
None |
Yes |
|
|
| Security
and Data Integrity: |
Compromised Server Recovery |
None |
Included |
Included |
Daily System Security Audit |
None |
None |
Included |
Initial Security Hardening |
None |
None |
Included |
E-Mail Antivirus Management |
None |
None |
Included |
Real Time Spam Filtering |
None |
None |
Included |
Disk Integrity Monitoring and
Response |
None |
None |
Included |
|
|
Network
Level Features: |
| Multihomed Network |
Varies |
Varies |
Yes |
| Tier 1 Bandwidth |
Rarely |
Varies |
Yes |
| N+1 Routing Device Redundancy |
Rarely |
Rarely |
Yes |
| 99.8% Network Uptime |
None |
None |
Yes |
|
|
|
|